• Online Chat Assistance Allow web site visitors to chat with your website customer care agents in real-time.
• Operator To Operator Chat Support Provision of Operator to Operator chat is provided for more user flexibility.
• Operator Online/Offline Notification Visual interface of software indicates change in state if agents are online or offline to accept chats.
• Chat Transfer If an operator is faced with a customer query and he/she knows that it is better suited to another operator, the chat can be transferred easily to another operator.
• Handling Multiple Customers At a Same Time Single operator can assist multiple website customers at a same time.
• Monitoring Website Visitors In Real Time Helpful in tracking Who, What and Where of Website visitors in real time.
• Visitor Typing Indication Operator can easily view when visitor is typing before sending the message. Thus helps to facilitates smooth conversation.
• Push URl’s An operator has facility of sending pre-defined URL of the websites to assist website visitors.
• View Chat History Provides chat history details along with the chat date, time, visitor’s detailed information and full text.
• Email Transcripts Of Live Chat Sessions Facilitates to send the details of live chat sessions to the visitor at desired email id.
• Canned Messages Support Canned messages are saved messages used when operator needs to response visitor immediately.